Terms & Conditions

LAST UPDATED: 27th October 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE

These terms tell you the rules for using our website https://bad-apples.co.uk (“our site”).

1 WHO WE ARE AND HOW TO CONTACT US

1.1 We are Sorella Management Ltd (trading as Bad Apples) (“we”, “our” or “us”), a company registered in England and Wales under company registration number 16277779. Our registered office is at 135-143 Union Street, Oldham, Lancashire, United Kingdom, OL1 1TE. We own and operate this website.

1.2 Your use of our site is subject to these Terms of Service (“Terms”) and you should read these carefully before using our site. By using our site, you will be deemed to have accepted and agreed to be bound by these Terms. If you do not agree with any of these Terms, you should stop using our site immediately.

1.3 We may make changes to these Terms from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms on our site. You can determine when we last changed these Terms by referring to the ‘Last Updated’ statement above. Your use of our site following changes to these Terms will constitute your acceptance of those changes.

1.4 If you have any questions about our site, please contact us by:

1.4.1 sending an email to support@bad-apples.co.uk  or

1.4.2 filling out and submitting the online form available here: https://bad-apples.co.uk/concern

2 OTHER TERMS THAT MAY APPLY TO YOU

2.1 These Terms refer to the following additional terms, which also apply to your use of our site:

2.1.1 our Privacy Notice https://bad-apples.co.uk/privacy which explains how we collect, use and store your personal information;

2.1.2 our Cookie Policy https://bad-apples.co.uk/cookies which sets out information about the cookies on our site;

2.1.3 our Community Guidelines https://bad-apples.co.uk/rules which are the basic rules and expectations for how people should behave on our website. They are there to help everyone feel safe, respected, and able to participate fairly.]

2.2 When you pay to become a member of our site, our Membership Terms and Conditions https://bad-apples.co.uk/terms will apply.

3 ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Our site is intended for use by users based in the UK. We make no promise that our site is appropriate or available for use in locations outside of the UK. If you choose to access our site from locations outside the UK, you acknowledge that you do so at your own risk and are responsible for compliance with local laws where they apply.

3.2 Our site is intended for use by individuals acting in the course of a trade, business or profession only. You can only browse our site by becoming a member and completing our verification procedures. By becoming a member and completing our verification procedures you confirm that you are acting for business purposes and not as a consumer.

3.3 You must provide accurate and up-to-date information when becoming a member and completing our verification procedures.

3.4 You must keep your login details confidential, and you must not disclose your login details or any other piece of information provided to, or chosen by, you as part of our security procedures to any third party. If you know or suspect that anyone other than you knows your login details, you must promptly notify us by using the contact details set out in clause 1.4.

3.5 If we grant you permission to access our site, we may withdraw that permission at any time (including where you breach any of these Terms).

3.6 We are not obliged to permit anyone to become a member, and we may refuse, terminate or suspend your membership at our reasonable discretion.

3.7 Any personal information you provide to us as part of the registration and verification process will be processed in accordance with our Privacy Notice available at https://bad-apples.co.uk/privacy .

4 ACCEPTABLE USE OF OUR SITE

4.1 Your permission to use our site is personal to you and non-transferable.

4.2 As a condition of your use of our site, you agree to comply with our Community Guidelines https://bad-apples.co.uk/rules. You also agree not to:

4.2.1 use our site for any unlawful, defamatory, hateful, fraudulent or discriminatory purposes, or in any way that infringes intellectual property rights;

4.2.2 use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others including without limitation others’ data protection rights or rights of publicity;

4.2.3 impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with our site or express or imply that we endorse any statement you make;

4.2.4 misuse or attack our site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (including by way of a denial-of-service attack), or which may, or is, intended to damage the operation of, or to monitor the use of any hardware, software or equipment;

4.2.5 reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial purposes, any portion of, use of, or access to our site;

4.2.6 modify, adapt, or translate, screen scrape, reverse engineer, decompile or disassemble any portion of our site or aggregate data from our site;

4.2.7 remove any copyright, trade mark or other proprietary rights notice from our site or material originating from our site;

4.2.8 frame or mirror any part of our site without our express prior written consent;

4.2.9 create a database by systematically downloading and storing content from our site;

4.2.10 attempt to gain unauthorised access to, or interfere with, the performance of our site, the server on which our site is stored, or any server, computer or database connected to our site.

4.3 As a condition of your use of our site, you agree that fake reports or reports that do not represent your genuine experience are banned. Any reports you submit must be legal, truthful and must reflect your genuine experience.

4.4 If you believe that any content which is distributed or published by our site is unlawful, inappropriate, defamatory or infringing of intellectual property rights, you should contact us immediately using the contact details in clause 1.4.

4.5 Whilst we try to make sure that our site is secure, we do not actively monitor or check whether information supplied to us through our site is confidential, commercially sensitive or valuable.

5 AVAILABILITY, CHANGES AND ACCESS TO OUR SITE

5.1 We aim to keep our site available and functioning reliably at all times. However, our site, or any individual functions or features of our site, may be temporarily unavailable due to:

5.1.1 maintenance, updates or upgrades;

5.1.2 technical faults; or

5.1.3 events outside of our reasonable control.

5.2 We may update or change our site to:

5.2.1 improve functionality, security or performance;

5.2.2 comply with legal or regulatory requirements; or

5.2.3 reflect changes to our memberships, the needs of our members and our business priorities.

5.3 We do not guarantee that our site will be compatible with all devices or software. You are responsible for ensuring your device and internet connection meet reasonable requirements.

5.4 We do not guarantee that our site, or any content on it, will always be available, be uninterrupted, free from viruses, be error free or that any defects can be corrected. Your use of our site is at your own risk. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

5.5 We may transfer our rights and obligations under these Terms to another organisation. We will let you know if this happens and we will ensure that the transfer will not affect your rights under these Terms.

6 INFORMATION ON OUR SITE (ACCURACY AND RELIANCE)

6.1 Our site contains general information and member generated content based on their own views and experiences. Unless we expressly state otherwise, any content is provided for general information purposes and is not tailored to you. Any reliance that you may place on the information on our site is at your own risk.

6.2 If you spot an error on any information on our site, please tell us using the contact details set out in clause 1.4.

6.3 We will use reasonable endeavours to verify the accuracy of any information that is placed by us (but not our members) on our site, but we make no warranties, whether express or implied in relation to its accuracy.

7 OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS

7.1 Our site, including its software, design, text, images, videos and other information or material available on our site (“Content”) is owned by us or our licensors and protected by intellectual property laws.

7.2 Nothing in these Terms grants you any legal rights in our site or the Content other than as necessary for you to access it.

7.3 By using our site, you agree not to copy, reproduce, distribute, create or modify derivative works from our site. You also agree not to adjust, delete or try to circumvent any notices (including intellectual property notices) associated with the Content.

7.4 Unless you have our prior written permission, you must not:

7.4.1 use any automated process, software, or script to extract, scrape, crawl or collect data or Content from our site in any manner, including but not limited to the use of web crawlers, bots or spiders;

7.4.2 aggregate, collect or compile Content for commercial or non-commercial purposes. This includes, but is not limited to, the use of Content to create databases, directories or other aggregated content; and

7.4.3 use any artificial intelligence (“AI”) tools, machine learning algorithms, or other automated technologies to analyse, process or generate material based on or through the use of Content. This includes, but is not limited to, using the Content:

(a) to train AI models;

(b) for any form of automated content generation; or

(c) as input to an AI system as a prompt, request, question, instruction or similar.

7.5 By accessing and using our site, you agree to comply with the restrictions in this clause 7. Any attempt to bypass these restrictions may result in legal action and/or termination of access to our site in accordance with clause 10 of these Terms.

8 HYPERLINKS AND THIRD PARTY SITES

8.1 Our site may contain hyperlinks or references to third party websites or online resources. Any hyperlinks or references are provided for your convenience only. Your use of third party websites and resources is at your own risk.

8.2 We have no control over third party websites or online resources and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services.

8.3 If our site integrates third party services (such as payment providers) or you choose to click on a hyperlink to a third party website or resource, your use of that third party site may be subject to the third party’s terms and privacy notices.

9 OUR RESPONSIBILITY TO YOU

9.1 If we breach these Terms or are negligent, we are responsible to you for loss or damage you suffer that is a foreseeable result of our breach or negligence. When we say ‘foreseeable’ we mean that, at the time these Terms formed a binding relationship between you and us, it was either clear that the loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

9.2 We are not responsible for any loss or damage that was not foreseeable. We are also not responsible for any loss or damage that was not caused by us, or which results from your breach of these Terms, your internet connection, or any third party systems out of our control.

9.3 We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9.4 We provide our site on an ‘as is’ basis and make no representations as to the quality, completeness or accuracy of any Content made available on our site. To the maximum extent permitted by law, we expressly exclude:

9.4.1 all conditions, warranties and other terms that might otherwise be implied by law into these Terms; and

9.4.2 any and all liability to you, whether arising under these Terms or otherwise in connection with your use of our site.

The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in these Terms is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any statutory rights you have which may not be excluded, nor exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents (as set out in clause 9.3 above).

9.5 You agree to fully indemnify, defend and hold us harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any content or material uploaded or transmitted by you through our site (including reports, posts, comments and photos you publish or make available on our site) or any non-compliance with, or breach of these Terms, by you or any other liabilities arising out of your use of our site.

10 SUSPENSION AND TERMINATION

10.1 We reserve the right to suspend or terminate your access to our site (including your membership) if you breach these Terms, or where this is considered necessary for security, legal or fraud-prevention reasons.

10.2 Where possible, we will notify you to explain our reasons for doing so and how you can appeal or resolve the issue.

11 YOUR PRIVACY AND PERSONAL INFORMATION

11.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Notice available at https://bad-apples.co.uk/privacy which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and the ICO in the event you have a query or complaint about the use of your personal information.

11.2 Other than any personal information which will be dealt with in accordance with our Privacy Notice, we do not guarantee that information supplied to us through our site will be kept confidential.

12 COMPLAINTS

12.1 If you have a complaint about our site, including a complaint regarding access to your account, its content or security, you can contact us by using the contact details set out in clause 1.4.

13 GENERAL LEGAL TERMS

13.1 Changes to these Terms: We may make changes to these Terms to reflect changes in law or regulation, changes to our site and its functionality, or for security or operational reasons. When we do this, our updated Terms will be displayed on our site. Where a change might materially impact you, we will make reasonable efforts to notify you. If you continue to use and access our site following these changes, you agree to be bound by the updated Terms.

13.2 Events beyond our control: We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

13.3 No waiver: If we do not enforce a provision of these Terms immediately, we do not waive our right to do so later.

13.4 Severability: If any part of these Terms is found to be unlawful or unenforceable, the rest remain in force.

13.5 No third party rights: No one other than you or us has any right to enforce any of these Terms.

13.6 Governing law: The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

13.7 Jurisdiction: Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.